All GingerCopywriter services are delivered digitally. No physical goods are dispatched.
1. Payment confirmed via Stripe. Receipt emailed immediately.
2. Within one business day: project brief template emailed to the Client.
3. Client returns completed brief template.
4. Delivery timeline begins from brief receipt date.
5. Deliverable sent by email or shared via Google Drive/Docs, as agreed.
Timelines are in business days from brief receipt. They may be extended if the brief requires clarification, or if additional information requested by the Studio is delayed.
One revision round is included per project. Revised deliverable sent within 2 business days of revision notes receipt.
Reports: PDF and Google Sheets. Copy deliverables: Google Doc or .docx. Preferred format specified in the project brief. Training workshops: delivered via video call (Zoom or Google Meet).
If a deliverable has not arrived within the stated timeline plus 3 business days, email hello@gingercopywriter.com. We will investigate and confirm delivery status or re-send.